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Privacy Policy
This Privacy Policy explains how Spinbond Casino may collect, use, store and protect personal information when you visit our website, create or use an account, contact support or otherwise use our services. We aim to handle information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below, subject to your legal rights and any additional notices provided at the time information is collected.
Information we may collect
The information collected depends on how you interact with Spinbond Casino and which services you use. We generally collect information that is needed to provide an online gambling account, operate the website, meet safety requirements and respond to player requests. Some information is provided directly by you, while other information may be collected automatically when you use our website.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and account preferences. We may also handle information about your responsible gambling settings, communication choices and interactions with our support team. This information helps us create and administer your account, provide relevant services and communicate with you about account activity.
Verification information
To confirm identity, age, eligibility or account information, we may request verification documents and related information. This can include identity documents, proof of address, information used for checks, and records of verification outcomes. Verification information may be reviewed by authorised staff or suitable service providers. It is used to help prevent underage access, impersonation, fraud, money laundering and other unlawful or prohibited activity.
Payment and transaction information
We may record deposits, withdrawals, wagers, account balances, payment method details, transaction references and related account activity. Payment information may be processed through third-party payment providers, and we may not receive or store all details associated with a payment card or other payment method. Transaction records help us process requests, investigate disputes, identify unusual activity, provide support and comply with legal and regulatory obligations.
Technical, device and usage information
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, access times and error information. We may also receive information about how you interact with website features. This helps us keep the website working, protect accounts, detect suspicious activity, understand performance and improve the player experience.
How we use information
We use personal information only for appropriate and relevant purposes connected with operating Spinbond Casino and managing our relationship with players. Depending on the circumstances, information may be used to:
- Create, maintain and administer your player account.
- Process deposits, withdrawals and other account transactions.
- Verify your identity, age and account details.
- Carry out security, anti-fraud, anti-money-laundering and responsible gambling checks.
- Provide customer support, investigate complaints and respond to enquiries.
- Operate, maintain, test and improve the website, applications and related services.
- Send service messages, security notices and other essential account communications.
- Send promotional communications where permitted and where you have chosen to receive them.
- Monitor activity for misuse, technical threats, collusion, fraud or other prohibited conduct.
- Meet legal obligations, respond to lawful requests and protect our rights, players and systems.
- Create aggregated or de-identified information for reporting, analysis and service improvement.
We may combine information collected from your account, website use, support interactions and transactions where this is reasonably necessary for these purposes. We do not intend to use personal information for purposes that are incompatible with the reason it was collected without providing an appropriate notice or obtaining consent where required.
Marketing choices
You may receive marketing messages only where permitted and according to your communication preferences. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Withdrawing marketing consent does not affect essential messages about your account, security, transactions, service changes or legal matters.
Sharing information
Information may be shared with carefully selected service providers that support website hosting, identity verification, payment processing, security, fraud prevention, customer support, communications, analytics or technical operations. These providers should use information only for agreed services and appropriate security purposes. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect players or investigate suspected fraud, abuse or other unlawful activity.
Cookies, security and storage
Cookies and similar technologies
Spinbond Casino may use cookies and similar technologies to keep the website secure, remember preferences, support account functions, understand website usage and help deliver relevant communications. Some cookies are necessary for the website to operate, while others help us measure performance or improve features. You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website functions may not work as intended.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or supplier confidentiality requirements. No website, online service or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you suspect unauthorised account activity.
Storage and retention
Personal information may be stored or processed by Spinbond Casino and its service providers in locations that may be outside Australia, subject to appropriate safeguards where required. Access to information is limited to people and providers who need it for legitimate business, service, security or legal purposes. We keep information for as long as reasonably necessary for the purposes described in this policy. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.
Third-party websites and services
The website may contain links, payment options or integrations provided by third parties. Their privacy practices may differ from ours, and this policy does not control how independent third parties collect or use information. You should review the privacy information provided by those services before submitting personal information or using their features.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing. You may also ask questions about how information is handled or raise a privacy concern.
How to make a request
To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@spinbondcasino.top. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before responding, particularly where a request involves account information or verification documents.
We will consider and respond to requests within a reasonable time and in accordance with applicable requirements. Some requests may be limited or refused where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If we cannot complete a request, we will generally explain the reason where permitted. Closing an account does not automatically remove all records, because certain information may need to be retained for the period required by law.
Changes to this policy
We may update this Privacy Policy when our services, information practices or legal requirements change. The latest version will be made available on the website, with the updated date or other notice where appropriate. You should review this page from time to time. Continued use of the website after an update may indicate that you have read the revised policy, subject to any rights or notices required by law.